Website FAQ's

Crossbar has partnered with more than 100 clubs across the country. We power clubs with as many as 800 players and high school clubs with as few as 40 players. We've registered tens of thousands of players and processed tens of millions of dollars in transactions.

What we're most proud of, however, is the relationships that we've built in the community. We work hand-in-hand with our clubs to help solve their problems and help them run their clubs as smoothly as possible.

Adding a new user account (such as an additional parent or even one for the player) is easy and you can add as many accounts as you need. It is important to remember that these instructions must be completed by a user account that already has access to the participant.

1. Log in to your organization's website using the same email address. This must be done on the organization website, not the mobile application.
2. Click Account in the top navigation.
3. Click Participants in the left navigation (click the down arrow if you are accessing the website from a mobile device).
4. Click 'View Details' on the participant in question.
5. Once on the player profile, click +Add Account at the top.
6. Enter the user's email address. If the user already has an account, they will be added immediately. If the user does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The user will be added once they have created their account.
7. Accounts associated with the child can check to see who has been added by following steps 1 thru 4 at any time.

Need to add more than one? Refresh the page and you can add another

Likely because the additional parent did not complete Step 6. IF THE PARENT DOES NOT CREATE AN ACCOUNT SUPPLYING THEIR NAME, SELECTING A PASSWORD, AND SUPPLYING A PHONE NUMBER THEY WILL NOT GET ALL EMAILS RELATED TO THE PARTICIPANT!

1. Log in to your organization's website using the same email address. This must be done on the organization website, not the mobile application.
2. Click Account in the top navigation.
3. Click Participants in the left navigation (click the down arrow if you are accessing the website from a mobile device).
4. Click 'View Details' on the participant in question.
5. Once on the player profile, click +Add Account at the top.
6. Enter the user's email address. If the user already has an account, they will be added immediately. If the user does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The user will be added once they have created their account.

Not receiving emails? Here are the steps to take:

1. Make sure your profile settings are set to receive emails from your organization.
2. If your organization has sent an email and you haven't received it, check your SPAM folder.
3. If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
4. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
5. Lastly, be sure that you have notifications@yourcluburl.com and accounts@crossbar.org in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.

All registered Crossbar users will have access to the Crossbar mobile applications on both iOS and Android. However, to get access to existing players and teams, you may need to be granted access.

Click here for instructions on how to get access to existing participants/players

Follow the device-specific instructions below to ensure that notification settings are correct. Once completed, log out and back into the Crossbar application even if you did not change. Contact Crossbar support if you still do not receive notifications.